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COMPLAINTS
Tell us if something has gone wrong
DIBNI aims to handle introduction enquiries and website interactions clearly and professionally.
How to complain
If your complaint concerns DIBNI’s website, communications, handling of an introduction or the information collected by DIBNI, contact us at reachout@dibni.uk and provide enough information for us to understand the issue. We will review the matter and respond as appropriate.
INSURANCE PROFESSIONALS
Complaints about regulated insurance services
Where a complaint concerns advice, placement, policy administration, claims handling or another service provided by an insurance professional, it should normally be directed to that firm using its own complaints procedure. The firm should explain any applicable regulatory or external dispute-resolution rights.